Frank Design Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://frankltd.co.uk/ or sign up to our updates.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
Privacy policy
Data collection
We may collect and process the following data about you:
- Name
- Email address
- Phone number
We collect this data via our online Contact Us form.
Data usage
We use the information we collect from you to respond to your enquiry. Should you also opt-in to receive our marketing information, we may share information about our business with you. This could include sharing latest technological updates and information about accessibility and security standards.
Data sharing
We will never share your data with any third parties.
Data storage
Your data is stored on UK servers.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of responding to enquiries and maintaining business communication. Typically, we retain contact form submissions for up to 24 months.
User rights
Users can make a request to Frank at any time to view the data we hold or request it to be deleted.
Security measures
Information is encrypted in our database and subject to rights-only access.
Compliance
We comply with GDPR and the UK Data Protection Act 2018.
How we use cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site.
There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section.
We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section.
| Cookie | Purpose | Expiry |
|---|---|---|
| cookieconsent_status | Persistently records your option regarding additional cookies. | 1 year |
The following necessary cookies allow the functions within our accessibility toolbar to work optimally.
| Cookie | Purpose | Expiry |
|---|---|---|
| accessibility-controls | Records option regarding additional cookies. | End of browsing session |
| saveFontSize | Allows the website (CMS) to record if the user’s font size selection. | End of browsing session |
| contrast-mode | Allows the website (CMS) to record the user’s contrast mode selection. | End of browsing session |
| googtrans | Allows the language of page content to be changed and records the language selected. | End of browsing session |
In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.
You can read Google’s extensive information on data practices in Google Analytics.
You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.
| Cookie | Purpose | Expiry |
|---|---|---|
| _ga | Distinguishes user for Google Analytics. | 2 years |
| _gid | Distinguishes user for Google Analytics. | 1 day |
| _gat | Throttles request rate for Google Analytics. | 1 minute |
| _ga_{ID} | Persists session state for newer versions of Google Analytics. | 2 years |
| _gat_gtag_UA_{ID} | Persists session state for older versions of Google Analytics. | 1 minute |
| __utma | Distinguishes user and session for Google Analytics. | 2 years |
| __utmb | Determines new session or visit for Google Analytics | 30 minutes |
| __utmc | Determines new session or visit for Google Analytics. | End of browsing session |
| __utmz | Stores traffic source for Google Analytics. | 6 months |